ICON 0
  • Your shopping cart is empty!

The festive edit to get you festive ready! Shop Now!
Raisin Global
ICON 0
  • Your shopping cart is empty!

Frequently Asked Questions

ACCOUNTS

To register, please click on “My Account” on our website. Enter all the details asked on the form to complete the registration and activate your account.

Yes. Registering on the website is completely free.

Yes, they are. Please refer to the website’s Privacy Policy to know more.

Click on the ‘Forgot Password’ option available during “Sign In” and a link to reset your password will be mailed to you on your registered email id.

You can easily edit your personal information in the "My Account" section on the website.

SHOPPING

Please refer to the ‘Size Chart’ that is provided with every product on the product page. We follow the standard UK sizing.

No. On purchasing a sale item, no other discount offers can be clubbed together during checkout.

ORDERS

Once your order is confirmed, it will take 7-14 working days to reach your location.

For one order, the minimum quantity will be 1 product and the maximum quantity for 1 design will be 10 pieces.

You can easily track your order by logging into your account on the website and clicking on "My Orders".

Yes, COD is available on all orders at all major cities. While placing the order, during the payment option, you will be informed of the availability of the COD option at your location.

The products' MRP will be inclusive of all the taxes which are levied as per the government's rules and regulations.

We strive to work on always making your experience with Raisin a pleasant one. However, due to unforeseen events, if you ever receive a damaged product as part of your order, do not worry. We are there to help you.

- If you receive a damaged/defective product, contact us within 24 hours of receiving the product on care@raisinglobal.com / +91-90163-25800 to raise a complaint.

- Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on care@raisinglobal.com.

- Once the request is approved, we will either a request of pick up or advice you to send the product back to us at PARVATI HOUSE, F-Tower, Shree Kuberji Textile Park, B/H Belgium Square, Delhi Gate, Ring Road, Surat – 395002, Gujarat (INDIA).

- Ensure that all the products that you send back due to the reason of damage are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging – and must have their original label. Items should not be washed or worn.

- If we ask you to send the product back to us, the shipping charges of sending the product will be reimbursed by us after we inspect the product and approve an exchange.

- Once we inspect the damaged product as we receive it, we will approve an exchange after it matches all of our criteria.

- We will send you a fresh product then which shall reach you within 7-14 working days.

We usually deliver the products between 7-14 working days so this problem should not arise. However, if it does, sometimes there are certain delay issues from the delivery branches in individual locations due to unforeseen instances. We request you to get in touch with us at care@raisinglobal.com or +91-90163-25800.

Yes. You can choose to have your order gift wrapped. You will be asked about the same while placing the order. The charges for this would be an additional ₹50 to your cart value.

CANCELLATIONS

Yes, you can cancel the order you placed within 12 hours of placing the order.

No. Once your order is packed & shipped, cancellation cannot be done.

SHIPPING

Shipping is free on all orders above ₹1499. ₹100 will be charged for shipping for prepaid orders below ₹1499 and ₹150 will be charged for shipping for COD orders below ₹1499.

Shipping is available across India in various locations. Before placing the order, submit your pin code in the pin code section below the products to get the availability of delivery in your location.

You can modify the shipping address within 12 hours of placing the order. After packed and shipped, no modification in the shipping address will be available.

In case you have to exchange your product, you will have to send the product to us. The said shipping charges have to be borne by you and they will not be reimbursed by us.

RETURNS & EXCHANGES

Return on any product is not available. Only exchanges are available on all categories except masks, for safety and hygiene purposes.

If you are not happy with any aspect of the product like size, fit, etc., you can easily get an exchange for the order.

In exchange for your order, you can select a new product from our inventory of the same or higher value than the one you have purchased in your previous order.

- All the products you wish to exchange must be in their original condition and packaging.

- All articles should be unused, unworn and clothes to be unwashed.

- If you have received any gift/promotional item with your order, you will have to send them in the package along with the product.

You can simply log in to your account and click on "Exchange Form" to place an exchange request.

15 days from the date of delivery.

The shipping cost for the exchange of the product needs to be borne by the customer. You have to ship the product you wish to get exchanged back to our office at PARVATI HOUSE, F-Tower, Shree Kuberji Textile Park, B/H Belgium Square, Delhi Gate, Ring Road, Surat – 395002, Gujarat (INDIA) and have to pay the shipping charges for the same. These charges will not be reimbursed by us.

If you have any other questions or concerns about your order or your experience on www.raisinglobal.com, please get in touch with us at care@raisinglobal.com

×
Welcome Newcomer